Policies

All reasonable efforts are used to accurately display the products on this website, including colour. Due to every computer monitor rendering colour differently, we cannot guarantee the accuracy of colour displayed in jewellery articles on this website. 

Ring sizes can have a tolerance of ¼ size on SA, American and UK ring sizing chart without affecting fit on finger, even though your finger size can differ slightly at different times of day (morning / evening, summer - heat / winter ) 

At Firefly Jewellers we strive to give our clients the best service & products, we do however reserve the right to remodel, repair or upgrade your returned order at our discretion. 

We may make changes to information on features, specifications & prices of displayed jewellery articles on website at any given time without notice. 

All content, images and information displayed on this website are copyright of Firefly Jewellers. The content & images may not be modified or reproduced for public display or commercial purposes. 

Allow approximately 14 working days manufacturing and delivery time, depending on complexity of jewellery piece, weekends and public holidays which affect courier deliveries. 

We (Firefly Jewellers) have the right to limit quantities on any of our jewellery designs.

We (Firefly Jewellers) are members of JCSA (Jewellery Council of South Africa - a jewellery consumer protection authority) and certificate holders of SADPMR (South African Diamond and Precious Metal Regulator)

All  metals are aquired directly from reputable gold alloying and concentrating companies.

Only conflict free diamonds sourced directly from diamond wholesale companies are used and certificates are supplied with larger stones.

 

Privacy:

We are the sole owners of the contact information collected. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.